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Refund Policy - G Shyam Software

Refund Policy

Last Updated: July 26, 2025

Thank you for purchasing our software products and services. Please read this refund policy carefully before making a purchase as it outlines our guidelines regarding refunds.

1. General Refund Policy

Due to the digital nature of our products, we generally do not offer refunds once a purchase is completed.

We stand behind our products and want you to be satisfied with your purchase. However, we recognize that exceptional circumstances may occur.

2. Eligibility for Refund

Refund requests will only be considered under the following strict conditions:

  • The product is completely non-functional (not just difficult to use or install)
  • The refund request is made within 2 hours of purchase
  • You have provided sufficient evidence of the product not working
  • You have allowed us to attempt to resolve the issue first

No refunds will be granted after 2 hours from the time of purchase, regardless of circumstances.

3. Non-Refundable Items

The following are never eligible for refunds:

  • Any product or service after 2 hours from purchase
  • Products that have been downloaded, accessed, or used
  • Change of mind or accidental purchases
  • Failure to meet system requirements
  • Lack of technical knowledge to use the product
  • Failure to contact support for assistance

4. Refund Process

If you believe you qualify for a refund under our policy:

  1. Contact us immediately at gshyamsoftware@gmail.com within 2 hours of purchase
  2. Provide your order details and proof of purchase
  3. Explain in detail why the product is not working
  4. Allow us 24-48 hours to investigate and respond

If your refund is approved, it will be Credited within 5-7 business days to your original payment method.

5. Technical Support

Before requesting a refund, we strongly encourage you to:

  • Contact our support team for assistance
  • Verify that your system meets all requirements
  • Allow us to troubleshoot and resolve any issues

Many issues can be resolved with proper technical support.

6. Contact Us

If you have any questions about our Refund Policy, please contact us:

Email: gshyamsoftware@gmail.com